FAQ’s

We kindly request full payment for all orders prior to commencement. For large orders we allow a 50% retainer. Orders will ship, once payment is received in full. Should you have additional inquiries about payment requirements, contact us and we will be happy to answer your questions.

We accept all major credit cards, Visa, Mastercard and American Express with no additional fees. Payments can also be made by check, wire transfer or in person.

If wire transfer is your preference, please contact us and we will provide you with the necessary banking information.

We charge sales tax on transactions conducted within California unless you are sale tax exempt. Please email a copy of your current resale certificate to sales@studioA7.site. For purchases made through our website, applicable sales tax will be determined based on the tax rate of the respective state.

We offer a 10% trade discount on our production collections to qualified buyers in the design and architecture field. Submit a trade application for our trade program here.

Lead times vary by fixture and can change depending on a number of factors, please inquire about lead times for specific fixtures prior to placing your order. Once your order is placed all items will ship within designated lead times unless otherwise noted by customer service.

Your item will be ready to ship within the lead time specified. Lead times begin with receipt of a 50% non-refundable deposit for larger orders or payment in full for general orders. Finished pieces will ship when your order is paid in full.

We do ship our fixtures worldwide, please make sure to contact us, to provide the voltage of your country of use. We will wire your lights for either 110v or 220v at no additional cost. For international orders, any additional charges regarding customs, import tax, VAT are not included.

Because our products are handcrafted and bespoke, all sales are final and we cannot accept returns or exchanges. Orders may only be canceled within 10 business days of payment. Canceled orders paid with a credit card will incur a 5% transaction fee to cover credit card processing costs.

Studio A7 lighting should always be installed by a licensed electrician and a pair of gloves included in the shipment show be used during installation to avoid finger prints and other marks on the unlacquered brass surfaces. Any marks should be removed as soon as possible using micro fiber cloths. For harder to remove marks, some very light use of ultrafine (0000) steel wool is acceptable – this might impact the handcrafted patina.

All Studio A7 lighting can be mounted to standard 4” hex US junction boxes (wall/ceiling). For junction boxes that do not have the standard 2 ¾” mounting spacing, universal back plates are included in your shipment to make sure your lights can be properly installed.

All Studio A7 lighting is dimmable. Dimmers are not provided and dimming systems are not required. Due to the multitude of available dimming systems on the market, we can not guarantee that our lights will be fully compatible with your system. Please send an inquiry to info@studioA7.site if you work with a specific dimmer system that you might have compatibility questions about.

Brass

Brass patinas are unlacquered and hand-sealed with a light layer of wax. Dust gently with a duster or soft rag. Do not use brass cleaners as they will remove the patina.

Glass

For glossy glass surfaces, wipe gently with a mild glass cleaner. For frosted or etched glass, dust gently with a duster or soft rag. Do not scrub frosted glass or place any glass components in the dishwasher.

Most Studio A7 lighting uses standard light bulbs that are readily available from any bulb supplier or a well-stocked hardware store. See the fixture tear sheet for bulb details or contact us directly. All fixtures will ship with incandescent light bulbs specified on the respective tear sheets. These bulbs do not represent the max. allowed wattage. In case you prefer light bulbs other than the ones we provided, please refer to the tear sheets for max. allowed wattage.

Prices may be subject to change without notice.

Please contact us directly for inquiries about made-to-order lighting fixtures. Orders require a 50% non-refundable deposit. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of payment and confirmed details. Finished products will ship when your order is paid in full. Inquiries can be sent to sales@studioA7.site.

Studio A7 products are guaranteed for one year after receipt (not installation) against mechanical defects. Studio A7 will repair or replace defective components or products. Hard-wired light fixtures can be UL and CE listed for dry locations for an additional charge. Fixtures are labeled clearly with the maximum allowable wattage. Use of higher wattage bulbs than indicated will forfeit warranty.

Studio A7 is not responsible for the following:

• Damage caused by improper cleaning solutions or methods.
• Damage caused by improper handling installation or assembly by the customer or the customer agent.
• Damage to our fixtures or parts of our fixtures or shades caused by the improper use of light bulbs.
• Damage caused by exposure to weather or improper environment.
• Changes in the appearance of the hand-rubbed finishes or un-lacquered finishes. these are meant to age in appearance.
• Any costs of installation removal or re-installation.
• Restoration or repair work.
• Any parts purchased separate from our product.

Damages must be documented and reported within 14 business days of receipt, while goods are still at initial delivery location. Studio A7 is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.